7. Why did I get an error message saying the file cannot be opened or found?

Try playing another webcast. If that program is working, then the first webcast is only temporarily unavailable. Contact streaming support to get an idea when it the program will be made available. Also, check whether you can connect to streaming content from other websites.

If attempts to view video on other sites also fail, the problem is most likely with your network connection. Make sure all your cables are plugged in, wait a few minutes and try again, as the problem might have been a temporary hiccup. If the problem persists, you may want to contact your Internet Service Provider or system administrator.
You may also be behind a firewall, software or hardware appliance that prevents certain types of network connections. Your local network administrator should know whether or not this is the case.

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