5. Is my computer fast enough?

Lack of memory or a slow processor can cause video to stutter or not play at all.
1.) Try closing other programs while watching the streaming video.

The stream stopped while I was watching it. How can I fix it?

Occasionally network connections are dropped due to problems somewhere on the Internet these problems cause the stream to buffer because it stops pulling data from our servers.
2.) In most cases the player will automatically resume the stream after a short period.
3.) In some cases you will have to refresh the page.

I’ve done the above it still isn’t working, what now?

1.) Contact tech support.
2.) Take a photo or screenshot of of the stream problem, logout and send us an email include your evidence and request a refund. ( Refunds are issued only at our discretion, see our Refund Policy.)

Posted in: Q & A